I just got home from Best Buy. I've heard great stories about them and their excellent customer service - well I think it sucks. I purchased a digital camera from them in July and was given a free printer (after rebate of course). Well I dutifully sent in my rebate 9 weeks ago, after no response I gave Lexmark a call. The sweet CSR informed me that they had not recieved the rebate and I would have to resubmit everything and wait another 8 weeks. So basically I'm suppose to wait 4 months for a $100 (cost of printer). I went into Best Buy today to speak to them about this, I ended up waiting 30 minutes in line, when I was called nobody apologized to me and then it took them 10 minutes to come up the idea of faxing a letter in for me saying that I did purchase a camera and I should recieve my money back. What a horrible experience. I will have to think twice before buying from Best Buy again. Oh, and I hate rebates, we as consumers have to stop excepting them - DOWN WITH REBATES!!.
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